Shipping Policy

Shipping Rates and Timeframes:

• Domestic Shipping:
• We offer free standard shipping on all domestic orders over $X.
• Standard shipping typically takes 6-15 business days.
• Expedited shipping options are available at an additional cost for those who need their electric bikes sooner.
• International Shipping USA
• International shipping rates and delivery times vary depending on the destination.
• Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

Order Processing:

• Order Confirmation:
• Once your order is placed, you will receive an order confirmation email with the details of your purchase.
• Please double-check your shipping address during checkout, as we cannot change it once the order is processed.
• Order Processing Time:
• Orders are typically processed within 3-5 business days.
• Processing times may be longer during peak seasons or promotional periods.

Shipping Notifications:

• Shipment Confirmation:
• Once your order has shipped, you will receive a shipment confirmation email with tracking information.
• Use the tracking number to monitor the status and estimated delivery date of your electric bike.

Delivery:

• Delivery Address:
• Please ensure that someone is available to receive the package at the provided delivery address.
• If no one is available, the courier may leave a delivery attempt notice or attempt redelivery.
• Damaged or Missing Items:
• In the rare event that your electric bike arrives damaged or with missing parts, please contact our customer service team immediately. We will work to resolve the issue promptly.
• Refused Deliveries:
• If a delivery is refused for any reason, the customer may be responsible for return shipping costs.